baji ok Privacy Policy

baji ok is an online gaming and sports betting platform operated for users in Bangladesh. This Privacy Policy ("Policy") describes how baji ok handles the personal information of its users.

When you use the baji ok website or mobile application, register an account, make a deposit, or use any of our services — you are considered to have accepted the terms of this Policy. Our Terms and Conditions apply together with this Privacy Policy.

This Policy applies only to the operations of the baji ok platform itself. Third-party websites or services — which may be linked from our platform — are governed by their own privacy policies, and baji ok is not responsible for those.

baji ok collects information from users in various situations. This information can be divided into two main categories: information you provide directly and information collected automatically.

2.1 Information You Provide Directly

When you register on our platform or use our services, we may collect the following information:

• Full name and date of birth
• Email address and mobile number
• National ID or passport number (for identity verification)
• Payment information — such as bKash, Nagad, Rocket, or Upay account numbers (used only to complete transactions)
• Bank account details (for bank transfers)
• Information provided when contacting customer support

2.2 Automatically Collected Information

When you browse or use our platform, the following information may be collected automatically:

• IP address and device type
• Browser type and version
• Date, time, and duration of access to the platform
• Pages visited and navigation patterns
• Game play history and betting activity
• Referral source (where you came from before reaching our site)

2.3 Identity Verification Information

For large withdrawals or account verification, we may request photos or scanned copies of government-issued identity documents. This information is used solely for the purpose of confirming identity and is stored with the highest security measures.

baji ok uses collected information only for defined purposes. Your information is not used for anything other than the reasons listed below:

1. Account Management: Registration, login verification, and ensuring account security.
2. Processing Transactions: Accepting deposits and processing withdrawals, and resolving any payment-related disputes.
3. Customer Service: Responding to your questions and issues via live chat or email.
4. Platform Improvement: Analysing user experience to improve service quality.
5. Security and Fraud Prevention: Detecting suspicious activity and protecting account security.
6. Promotional Communications: Informing you about bonus offers and updates, if you have given consent.
7. Meeting Legal Obligations: Complying with applicable laws and regulations.

As part of ensuring responsible gaming, we monitor usage patterns. Our Responsible Gaming guidelines explain this in detail.

baji ok treats the security of your information as its top priority. We use industry-standard technical and organisational measures to protect your information from unauthorised access, modification, or disclosure.

4.1 Technical Security Measures

• All data transfers are secured with SSL (Secure Socket Layer) encryption.
• Sensitive payment information is stored in encrypted form.
• Regular security audits and vulnerability tests are conducted.
• Two-step verification (OTP) is available.

4.2 Data Retention Period

Your information may be retained for as long as your account is active and for as long as needed afterwards to meet legal or business requirements. If you request account closure, information beyond what is legally required will be deleted within the specified period.

4.3 Staff Access

Only staff members who need your information to carry out their work can access it. All staff operate under strict confidentiality agreements.

baji ok does not sell or rent your personal information. However, information may be shared in the following limited circumstances:

5.1 Payment Processors

To complete deposits and withdrawals, we work with payment services such as bKash, Nagad, Rocket, Upay, and bank transfers. Only the information necessary to complete a transaction is shared with these services.

5.2 Technology and Service Partners

Game providers and technology partners may access limited information to operate platform services. These partners are contractually bound to uphold our privacy standards.

5.3 Legal Obligations

We may be legally required to provide information to relevant authorities in response to a court order, government investigation, or legal process. In such cases, we will only supply the information that has been requested.

5.4 Business Transfers

If baji ok becomes part of a merger or acquisition, user information may be included among the transferred assets. In such a situation, the new ownership will be bound to comply with this same Privacy Policy.

The baji ok website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser.

6.1 Types of Cookies

• Essential Cookies: These are necessary for maintaining login status, security verification, and core functionality.
• Functional Cookies: Used to remember your preferences, such as language selection.
• Analytics Cookies: Collect anonymous data to understand how users are using the platform.

6.2 Managing Cookies

You can disable cookies from your browser settings. However, please note that disabling certain essential cookies may cause some platform features to not work properly.

As a baji ok user, you have the following rights regarding your own information:

7.1 Right to Know

You have the right to know what information we hold about you. Upon request, we will provide details of your information.

7.2 Right to Correction

If any information we hold about you is incorrect or incomplete, you can request a correction. You can update general information yourself from your account settings.

7.3 Right to Deletion

You can request to close your account and have your information deleted. However, some information may need to be retained for a specific period due to legal obligations.

7.4 Right to Opt Out of Promotional Communications

If you do not wish to receive promotional emails or messages, you can opt out at any time through support. However, opting out of important account-related communications (such as transaction confirmations) is not possible.

To exercise these rights, please contact our customer support. To learn more about us, visit our About Us page.

baji ok services are strictly for those aged 21 or above. We do not knowingly collect any information from anyone under 21 years of age.

Age is verified at the time of registration. If we become aware that someone under 21 has created an account, that account will be closed immediately and the associated information will be deleted.

If a parent or legal guardian believes their child has registered on our platform, please notify our support team immediately.

baji ok reserves the right to update this Privacy Policy at any time. If significant changes are made to the Policy, we will post a notice on the website and update the "Last Updated" date at the top of the document.

If you continue using the platform after changes have been made, you are considered to have accepted the updated Policy. We therefore recommend checking this page regularly.

To learn more about the terms of use related to this Policy, visit our Frequently Asked Questions (FAQ) page.

If you have any questions, concerns, or requests regarding your information or this Privacy Policy, please get in touch. The baji ok support team is available 7 days a week, 24 hours a day in both Bengali and English.